IT Support Specialist

CDM Service Group is a centralized office that provides our Construction, Distribution, and Manufacturing companies with various administrative functions, services, and support for their businesses.  

Our employees love the small yet strong team atmosphere.  Because we value our employees, we strive to provide a competitive salary and benefits package, including medical; dental; 401k; voluntary benefits; disability; life insurance; paid vacation, holiday, volunteer & sick time; paid parental leave; student loan paydown program; and EAP.

Successful applicant will have the ability to quickly and effectively troubleshoot and prioritize issues, multitask, and maintain skills required to provide technical support to the organization. Excellent interpersonal and oral/written communications, attention to detail, and a positive/productive attitude are also expected of applicant. Construction industry experience preferred but not required.

Required Skills, Knowledge, Qualifications and Experience:

• A.S. degree and 2 years’ experience in PC Support/Network Administration or a minimum of 3 years’ experience and relevant certifications.
• Excellent understanding of general and high-level concepts of PC computing and networking.
• Experience with backup technologies.
• Experience with Microsoft O365 applications (Teams, SharePoint, OneDrive, Outlook)
• Experience with network technologies (Firewalls, switches and AP’s)
• Working knowledge of various systems/software/cloud services including but not limited to Microsoft O365/SharePoint/Teams, Penta, Bluebeam, Buzzbid, OST/QB, AL Mobile and Autodesk products.
• Physical criteria: ability to lift and safely move up to 50lbs of equipment, potentially up and downstairs.
• Bilingual (English /Spanish) is a plus.

Main Duties and Responsibilities:

• Provide technical support to internal users by utilizing IT Helpdesk ticketing system.
• Imaging and deploying laptops.
• Support and maintain laptop, mobile, server and network infrastructure.
• Lead Project updates of existing software and installation of new.
• Perform scheduled systems maintenance, updates, and off hours testing.
• Travel as necessary to job sites and other locations for installation of network equipment.
• Document processes and procedures and provide end user training in either individual or group sessions.
• Other duties as needed.

CDM is proud to be an Equal Opportunity, Affirmative Action, E-Verify, and Drug Free Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.